Privacy Policy

1. Scope

This Policy applies to personal data processed by BSI Solutionz through website enquiry forms, chatbot-led enquiry capture, and communication channels linked from the website for enquiry follow-up. Information submitted through chatbot interactions is treated the same as form-based enquiries.

2. Personal Data We Process

• Full name
• Phone number
• Email address
• Company name
• Product or service interest
• Message details submitted in enquiry
• Technical data necessary for security and service operation (such as IP address and request metadata)

3. Purpose of Processing

• Receiving and managing your enquiry
• Contacting you regarding your request
• Providing product and service information requested by you
• Internal service improvement and support quality
• Fraud prevention, abuse prevention, and platform security
• Compliance with legal obligations and lawful authority requests

We do not sell or rent personal data.

4. Legal Basis and Notice

Where required, we process personal data based on consent for specified purposes. Certain processing may also occur for legitimate uses permitted under applicable law. At or before data submission, we provide notice of what data is collected, why it is collected, and how to contact us for rights and grievance redressal.

5. Data Sharing and Recipients

We share data only on a need-to-know basis with authorized internal personnel, service providers supporting hosting, email, and infrastructure, and competent authorities when legally required. We do not permit unauthorized third-party use for unrelated purposes.

6. Cross-Border Data Transfers

If personal data is processed outside India through cloud or email infrastructure, such processing will be handled in accordance with the DPDP Act and any applicable Government of India restrictions.

7. Data Retention

We retain personal data only as long as necessary to fulfill the stated purpose, meet legal or regulatory requirements, resolve disputes, or enforce legal rights. When no longer needed, we delete or anonymize personal data in a reasonable and secure manner.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, and loss. No method of internet transmission or storage is absolutely secure, but we follow commercially reasonable protections.

9. Your Rights

• Right to access information about personal data processed
• Right to correction and updating of inaccurate or incomplete personal data
• Right to erasure where data is no longer required for the stated purpose
• Right to withdraw consent where processing is consent-based
• Right to grievance redressal
• Right to nominate another person to exercise rights in case of death or incapacity

We aim to respond to verified requests within a reasonable timeframe as required under applicable law.

10. Children's Data

Our website is intended for general business use. We do not knowingly collect personal data of children in violation of applicable law.

11. Cookies and Similar Technologies

We may use essential cookies or similar technologies required for website functionality, security, and performance. We do not use cookies for selling personal data or unauthorized profiling.

12. Grievance Redressal and Contact

For privacy requests, corrections, erasure requests, or grievances, contact us at:

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.